Shipping policy

Delivery Times

At Mamaera, we are committed to dispatching your order promptly so you can enjoy your new items as soon as possible.

We anticipate delivery times of 1-5 business days for the North Island and 3-8 business days for the South Island. All products are shipped from Auckland, New Zealand via NZ Post. Our standard handling time is typically one business day; however, during peak periods such as holidays, sales, or due to unforeseen delays like COVID-19, additional handling time of 1-2 business days may occur. We strive to minimise any delays.

For pre-orders, please refer to the estimated dispatch date provided at the time of purchase and in your confirmation email. Pre-order dates are estimates and not guaranteed. We appreciate your patience with pre-orders.

International deliveries may vary anywhere between 2 weeks up to 4 weeks during busy times. Note: all international purchases are processed within 1-3 business via Mamaera. Once the item/product has been picked up from NZPost, the time is varied on there delivery times.

Please note that we do not offer pickup from our warehouse.

Ensuring Smooth Deliveries

To ensure that your order arrives without issues, please verify your address details, including unit numbers if applicable. Although our website may suggest addresses as you type, these suggestions are for guidance only. Ensure your address is accurate or manually enter it.

If you notice an error in your address after your order has been dispatched but not yet delivered, you may request a redirect through NZ Post by using the tracking number link. Under your tracking details, you will find a 'Redirect it' button. Click this button and enter the correct address. Please note that redirection is a request and may not always be successful. For more information, visit NZ Post's website.

If your order is returned to us due to an incorrect address, a redelivery fee of $15-$30 per item will apply, depending on the size of the item and your location. This fee also applies to uncollected items and refused deliveries.

Please be aware that we are not responsible for lost or stolen parcels if you request the parcel to be left unattended.

Perfect Orders Every Time

Accuracy in placing your order is crucial. Due to our fast-processing times, we are typically unable to modify order details once they have been placed. It is your responsibility to ensure all information, including size, colour, and quantity, is correct. Customers will be responsible for any costs related to returns or price differences.

Please note that we cannot accommodate cancellation requests.

Handling Lost Orders

Mamaera claims no responsibility for lost products caused by NZPOST or other Courier providers, If your order or items are lost in transit by NZ Post, please contact us within 30 days of the shipment date for assistance. We are here to help.